To Manage Predatory Dumping Use Your Words

When the adversarial environment is blatant... While speaking to the "eight-hundred pound gorilla" internal customer, I was told, "You want me to listen to you? I have a half a million dollar problem with dumping. You find a solution to that and then I’ll listen to you."

The proverbial gauntlet hit the floor in that pause. That was it, in no uncertain terms. First, though, predatory dumping is when folks come to your property late at night and dump their trash. Such a thing is not too much of a problem for the average business, but one that accepts donations as a part of their business model tends to attract this behavior. This leader thought he was stumping me, but he unwittingly set me free at what I do best.. find solutions when no one believed any existed.

Hotline Accessibility Testing - Who is Answering Yours?

Are you using an anonymous hotline service? Do you administer this service in-house? How do you know if the provider, be it contract service or employees, are meeting your expectations?  Are they competent in the necessary language, cultures, and can they assist someone with a disability? Is the most important information accurately conveyed to your responsible parties? Let me share the solution I put in place.

Committing to Robbery Investigations Pays Off

Aggressively committing internal investigation resources to robberies pays off, especially when law enforcement has limited resources to commit. Take a look at the effectiveness such a robbery response protocol can have.