Wednesday, January 11, 2006

Managing vandalism - Part II (The Response)

Let's continue on and briefly discuss responding to vandalism and managing the successful attack. Once again, this has been spurred by this recent article about events near my home revisits just how hard it can be to prevent and manage vandalism.

Once a vandal, or vandals, have successfully attacked your facility what do you do? How long will it be before it is discovered and reported? What will the police want to do and how long will it take?

First make sure that you conduct some sort of liaison with your community police officer (by whatever name this position goes by in your local department) and learn how they will respond along with a "scientifically estimated wild guess" about how long their process will take to process the crime scene. Why? Because you want the greatest amount of time to reverse the efforts of the vandal before the general public gets a glimpse. Why? Because this has two effects: one it negates the effort of the bad guy and is a symbol of defiance, and two it helps to prevent any negative press that may come from the attack. What I mean by that is the willingness of the media - and this is not an attack on their activities - to begin digging and reporting on hate groups; and possibly giving them "face time" or printing their views. Why should your loss contribute to the publicity of those that work to destroy your organization.

With that said a quick step back to the previous post... You should create the opportunity to, if not prevent the attack, identify it as early as possible - so maybe patrols every two or three hours after nightfall. This might provide a large enough window to eliminate the value of the attack. This may further work as a deterrent to future efforts because they just didn't get anything out of their efforts - which may be referred to as a "benefit denial" strategy.

But let's assume that the attack has been discovered and the police notified. What should you do? First secure the scene. Keep everyone away from anything that may have value, like footprints, trash in trash cans, tire tracks, glass shards, and so on. It's perfectly acceptable, and in my opinion essential, to begin taking pictures now and keep taking them until the clean up it complete. This is useful for insurance purposes and for documenting the effort necessary to clean up the attack. Some of these may be useful when giving presentations to the local government and petition for better policing (manpower increases, enhanced patrols, etc.) or in developing anti-hate programs. You just can't go wrong with the pictures. I'd also encourage anyone to treat these like evidence and control the camera, any picture or film processing, and the pictures themselves. Also keep the rolls of film "clean" or don't mix pictures of none related activities with the attack.

Now that the police are gone you have to get rid of the mess. The purpose of this is to reduce the value that the attacker's efforts, not because of shame or other internal concerns. This is important to communicate to your members. You must not be ashamed - you did not commit the attack, you did not ask to have it committed. Cleaning up becomes an act of defiance. It is an act that is imminently more efficient if you have materials on-hand. Keep paint, sanders and sandpaper, boards for windows, tools, and the like availabe in moderate supply. More can be obtained on relatively short notice, but you should have enough to get started.

Determine in advance how you will respond to media inquiries for vandalism, then tailor your plan accordingly. Do you denounce the action, express forgiveness, seek punishment... Decide in advance when the emotions are not quite as strong. This first message after an attack may be crucial to how your congregation is portrayed in the media and in the community.

Just one last word... The goal is to prevent and not respond, but make sure that your response is planned in advance. Emotions can cause kneejerk reactions that are more detrimental than helpful, so plan your response and respond with your plan.

Rob
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